Frequently Asked Questions
Yes, your personal data and account information is safe and secure, as always.
Yes, your funds are secure and will be throughout the upgrade and after. All Alamerica Bank accounts continue to be insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000 per depositor, per insured bank, and per ownership category.
You may wish to plan ahead for payments, transfers, wires and cash withdrawals prior to the weekend of September 13th and 14th. To ensure you have cash available during the upgrade, an Alamerica Bank Debit/ATM card or another source of electronic funds is needed.
If you have any questions, please contact us at 205-558-4600 or email info@alamericabank.com.
Also, while Debit/ATM card service will be available during the upgrade, your real-time data on funds available may not be. To be safe and to be sure you have the funds you need, we recommend you make any necessary adjustments ahead of time.
Yes. We ask that you plan ahead and request your Wire Transfers before 2:00pm on Friday, September 12th.
No. Accounts, balances and history will not change.
No. You can continue to send your loan payments to our Highland Ave office, but you will need to change Alamerica Bank to BHM Bank:
BHM Bank
2170 Highland Ave, Suite 150
Birmingham, AL 35205
Loan account numbers will not change.
Checks will not change, and you can continue to use your existing checks.
Online Banking will be upgraded. Your account will migrate to the new system, but you will need to re-enroll and set up a new password starting September 15th.
During the upgrade, when Online Banking is unavailable, you will be able to use your current Alamerica Bank Debit/ATM card at any time. While Debit/ATM card service will be available during the upgrade, your real-time data on funds available may not be. To be safe and to be sure you have the funds you need, we recommend you make any necessary adjustments ahead of time.
Direct deposits that you receive, such as Social Security, will continue to occur without interruption.
Prior to the conversion weekend of September 13th and September 14th, you will receive a new Debit/ATM card. This new card will have the same number as your current Debit/ATM card.
On September 15th your current Debit/ATM card will be deactivated. Starting September 15th, you can begin using your new Debit/ATM card. If you haven’t already, please activate your card and set up your PIN.
Yes. Your new statement will look different, but will still have the same information as your current statements do for deposit accounts only.
Yes. We will maintain the previous 6 months of statements. Should you need older statements we ask that you make this request by September 10th.
None, however your statement will look different after the upgrade, but will contain all the information you are used to seeing in your monthly loan statement.
No. Our branch will close at 5:00pm on Friday, September 12th and will reopen at 9:00am on Monday, September 15th.
No. Our Routing and Transit Numbers will remain the same, and all current payments using these numbers will continue to function as normal.
