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Privacy Policy

Alamerica Bank and its affiliates pledge to protect the privacy of our customers’ information. As part of this commitment we have adopted the following privacy principles and have implemented them at all levels of our organization.

INFORMATION WE COLLECT
We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications or other forms;
  • Information about your transactions with us, our affiliates, or others; and
  • Information we receive from a consumer reporting agency.

WE RECOGNIZE OUR CUSTOMERS’ EXPECTATION OF PRIVACY
We understand that our customers expect personal and financial affairs to be held in the strictest confidence. The Alamerica Bank customer has entrusted us to protect their privacy and to safeguard their personal information. We take this responsibility seriously and have designed policies and procedures to prevent misuse of this information.

INFORMATION WE DISCLOSE ABOUT YOU
We do not disclose any nonpublic personal information about our customers or former customers to anyone outside of our organization, except as permitted by law. As permitted by law, we may sometimes hire a vendor or service company to prepare your account statements or to provide support for one or more of your products or services.

WHY WE COLLECT, RETAIN, AND USE CUSTOMER INFORMATION
We collect, retain, and use information about our customers only where we believe it will help administer our business or provide products, services, and other opportunities. If we collect information about our customers, we will do so only for a specific business purpose; and if requested, we will tell the customer why we are collecting the information. Some of the reasons we use customer information are the following: to protect and administer customer records, accounts, and funds; to comply with certain laws and regulations; to help us design and improve our products and services; and to better understand the customers financial needs.

WE LIMIT EMPLOYEE ACCESS TO YOUR INFORMATION
Access to personally identifiable information about a customer is limited to those employees who have a specific business reason to know such information. Our employees are educated and trained on the importance of confidentiality and privacy of customer information. Appropriate disciplinary action is taken if this Policy or procedures relating to this Policy are not adhered to.

SECURITY PROCEDURES PROTECT CUSTOMER INFORMATION
We establish and maintain security procedures designed to help prevent unauthorized access to customer private, confidential information. We also update and test our computers, hardware, software, and other technology to assure the integrity and security of our information systems.

WE RESTRICT DISCLOSURE OF ACCOUNT INFORMATION
We do not reveal specific information about customer accounts or other personally identifiable data to parties outside our organization unless it is under the following circumstances: a customer requests or authorizes disclosure; the information is provided to help complete a transaction initiated by a customer; the information is provided to a reputable credit bureau or similar information reporting agency; or the disclosure is otherwise lawfully permitted or required for the efficient and orderly operation of the Bank. We reserve the right for future disclosure of nonpublic personal information with an affiliate.

WE WILL NOT SHARE CUSTOMER INFORMATION OUTSIDE OUR ORGANIZATION
We maintain procedures designed to protect customer confidential information. Other than under the limited exceptions explained in the paragraph above and permitted by law, it is our practice not to share confidential customer information outside our organization. You do not need to request this confidentiality – it is our standard practice.

 



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